AXELOS has developed ITIL Practitioner to help professionals practically apply the ITIL Framework to meet their organization’s needs.

I) ITIL® Foundation

 ITIL Foundation provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world.

The Foundation level is the entry-level certification which offers you a general awareness of the key elements, concepts, and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

  • Why ITIL®
    • ITIL is recognized worldwide as a best-practice approach for delivering IT services and IT service management. It focuses on the processes, functions, and capabilities required supporting IT services in business.
    • The main reason for its widespread adoption is that it is based on a practical approach to service management, utilizing what works in real organizations.
  • What is ITIL®
    • The ITIL framework consists of five publications, which detail the content of the service lifecycle. Each publication covers a lifecycle stage, and each lifecycle stage shows how processes are used to improve service management in an organization.

Duration: 24 hrs tutorial class and 4 months for exam preparation

The structure of ITIL course

Part I.

  • Best-Practice Approaches and ITIL
  • Why Is ITIL So Successful?
  • The Customer, Internal and External
  • Internal and External Services
  • Service Management and IT Service Management
  • Processes and Functions
  • Introducing the Service Lifecycle

 

  • SERVICE STRATEGY
    • Purpose, objectives and scope of service strategy
    • Generic concepts and definitions
    • PROCESSES: ■ Service portfolio management ■ Financial management for IT services ■ Business relationship management

Part II.

  • SERVICE DESIGN
    • Purpose, objectives and scope of Service Design
    • Value Service Design provides to the business
    • The five major aspects of service design
    • PROCESSES • Service Level Management (SLM) • Service Catalogue Management • Availability Management • Information Security Management (ISM) • Supplier Management • Capacity Management • Service Continuity Management
    • Service Design Roles
    • Competence and training

 

  • SERVICE TRANSITION
    • Purpose, objectives and scope of Service Transition
    • Value Service Transition provides o the business
    • Generic concepts and definitions
    • PROCESSES:• Release and Deployment Management • Knowledge Management • Service Asset and Configuration Management • Transition Planning and Support

Part III.

  • SERVICE OPERATION
    • Purpose, objectives and scope of Service Operation
    • Value Service Operation provides to the business
    • Generic concepts and definitions
    • PROCESSES • Event Management • Incident Management • Request Fulfillment • Problem Management • Access Management
    • FUNCTIONS • Service Desk • Technical Management • IT Operation Management • Application Management
  • CONTINOUS SERVICE IMPROVEMENTS
    • Purpose, objectives and scope
    • Value to the business
    • Generic concepts and definitions:
    • Relationship between critical success factors (CSF) and key performance indicators (KPI)
    • Baselines
    • Types of metrics (technology metrics, process metrics, service metrics)
    • The seven-step improvement process

Eligibility for the ITIL certification

Eligibility for the ITIL certification is determined by a point system that considers both experience and education. A candidate must have at least 10 points. To determine your Eligibility status, calculate your Education and Experience points according to the chart below and add them together. Based on your total number of eligibility points you may qualify to take the certification exams as an ITIL.

Credential & Experience

Points

High school

1pt

College Diploma

2pt

Bachelor’s Degree

4pt

Graduate Degree (MA/MSc /PHD

5pt

IT related  Training (per 40 hours)

1pt

IT Management related  experience (Manager, team leader, supervisor)

1pt x Number of service year

Non IT Management related experience (sales, retail, manufacturing, educator etc..)

0.5pt x Number of service year

Minimum Passing Total  =10 points

Pricing

  • Application fee: $50
  • Tuition fee: $1,300

Total: $1,350 USD (The amount covers registration fee, tuition fee, Course materials fee, and Training fee .This total excludes exam & certification fees)

Note: Exam & Certifications fees which is $400 to be paid when a candidate is ready to take the exam

 II) ITIL Expert 

ITIL® Expert

The ITIL® Expert level certification can benefit you in both your personal and professional development, by helping you to advance your career and progress within the IT service management field.

It is aimed at those who wish to demonstrate knowledge of the ITIL scheme in its entirety and the certificate is awarded to candidates who have already attained a range of ITIL certifications and have a well-rounded knowledge and skills base in ITIL best practices.

You also need to achieve the ITIL Expert certificate if you want to achieve the ITIL Master level, which is the highest and final certification within the ITIL scheme.

 

  • Why ITIL®
    • ITIL is recognized worldwide as a best-practice approach for delivering IT services and IT service management. It focuses on the processes, functions, and capabilities required supporting IT services in business.
    • The main reason for its widespread adoption is that it is based on a practical approach to service management, utilizing what works in real organizations

Duration: 24 hrs tutorial class and 4 months for exam preparation

The Structure of ITIL® Course

  • Best-Practice Approaches and ITIL
  • The Customer, Internal and External
  • Internal and External Services
  • Service Management and IT Service Management
  • Processes and Functions
  • Introducing the Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continuous Service Improvements

Eligibility for ITIL Expert:

There are many possible combinations of modules from the ITIL framework available to those wishing to attain the ITIL Expert certificate, but there are some key requirements:

  • All candidates must hold the ITIL Foundation certificate or a Bridge certification equivalent
  • Some credits from earlier qualificationsand complementary certifications can also count towards these 17 credits.
  • Once you have successfully completed all ITIL modules required and have earned sufficient credits, you will have achieved a balanced knowledge across the full ITIL service lifecycle and can be awarded the ITIL Expert certificate.

Pricing

  • Application fee: $50
  • Tuition fee: $1,300

Total: $1,350 USD (The amount covers registration fee, tuition fee, Course materials fee, and Training fee .This total excludes exam & certification fees)

Note: Exam & Certifications fees which is $400 to be paid when a candidate is ready to take the exam 

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